The Sunday News
Eddious Masundire Shumba, Bulawayo.
As residents of Bulawayo we thank the Government for bringing affordable mode of transport to the people.
However, Zupco should improve on its customer service because residents are being inconvenienced whenever there is no fuel at the company depot.
What surprises me is that every week passengers have a day or two when there will be very stranded at the Zupco pick-up points with no bus or Zupco kombi in sight and this is very disturbing since it will give those other players the opportunity to overcharge the stranded and desperate commuters taking the advantage of the absence of the Zupco buses.
The situation is even worse to those passengers who use prepaid tap cards as they will be left with no alternative since they come to work knowing that they are using those tap cards to go to work and come back home in the evening only to find out that there is no single Zupco bus on the road.
I feel that Zupco should at least communicate to people than to see people waiting until around 10pm when they will discover that there is no Zupco bus coming.
Also, the company management should not wait until all the fuel is finished from their storage tanks because that is a clear sign of poor management on the part of Zupco.
The other thing is that as passengers we need sheds at all bus stops but when I tried to get to the bottom of this issue I heard that the Bulawayo City Council was still waiting for Zupco to come to them so that they can find a way forward.
We should have proper bus stops as well as sheds because there is disaster especially during rainy season.
